FAQ

What is dearbump?

dearbump is a monthly subscription service that contains healthy and relevant products for your pregnancy journey. You can start your subscription at any time during your pregnancy and continue all the way until the baby is born, all the products in our boxes are for use by mum. We are currently working on mum and baby boxes for when baby has arrived.

What is in the boxes?

Anything from healthy snacks to pregnancy safe personal care products, pregnancy specific food, drink or vitamins and books. Each subscription Box contains 7-9 products.

Can I send a Bump Box as a gift to someone else?

Of course! Our month to month option allows you to buy a one off box which you can send to anybody as a gift.

Are your products safe for pregnancy?

We carefully select all our products so that they are safe for pregnancy. Most of the products are organic and vegan and contain essential oils rather than synthetics. Details of all our products are included in an information pack which comes inside the box. If you are not happy with any of the products you can return them.

When will I be billed for the monthly recurring membership?

When you place your order for a monthly subscription, you will be billed on our shipping dates stated on our website. You will then be charged every 4 weeks, unless cancelled according to our cancellation policy.

How long does it take for my order to be processed?

Giftbox orders will be processed within 1-2 Business Days. Subscription renewal orders are processed on the dates stated on the website.

Are there any hidden fees?

All you pay is your subscription fee. There are no shipping or handling fees for the monthly boxes within the UK.

When can I expect my first subscription shipment?

Check your order confirmation for an estimated shipping date. All Boxes ship from the UK. For gift box orders, boxes are processed and shipped within 1-2 business days. For subscription renewal orders, Boxes ship on our shipping dates stated on the homepage.

How much does shipping cost?

UK shipping is free. International Shipping is a flat fee of £19.99 per shipment. Customer is responsible for taxes and duties.

Cancellations

We hope you never leave us, but if you do decide to cancel, you can do so by emailing us at operations@dearbump.com. However, if you are not 100% satisfied with your subscription, you can return your box and we’ll issue you a refund. Be sure to cancel BEFORE before we begin our monthly billing cycle and start prepping your next box for shipment. You will still receive any boxes that you have already paid for, but your subscription will not be renewed when it expires. Prepaid subscriptions are not eligible to cancel their subscription.